We are making some changes to improve the customer service, facilities, operating standards and all round gym experience at our i-motion gym Rotherham and here is why…
Following much thought on the operation, safety and customer service standards at i-motion gym Rotherham and with the desired effect of improving the club and the overall member experience we have come to the conclusion that it is necessary to adjust the opening hours at the club for the following valid reasons:
– We considered that operating the club throughout the early hours of the morning and late hours of night was not in the best interests of the health & safety of our members.
– Making the change to the opening hours will enable us to create a reception area within the club and allow for extra staffing, meaning that there will be a member of staff available as a point of contact at all times during club opening hours to help members with any issues that may arise from time to time. This will thus increase our ability to deliver excellent customer care and enhance the experience of our members when using the club.
– Other changes will include new lower entry gates with the removal of our current pod system. We will have a newly decorated and carpeted reception/foyer area, with an upgraded heating solution to create a pleasant environment for members. This new area will house a new retail space and we will be introducing members to our new partnership with Hummel Sportswear – with which members can enjoy up to a 15% discount.
Between Friday 19th February 2016 & Monday 22nd the club entrance and foyer will start to be transformed into a new welcoming environment. i-motion gym Rotherham shall remain open throughout the works taking place, areas of work will be cordoned off for safety reasons. Our new hours with immediate effect from Friday 19th February 2016 at 22:00pm will be:
New opening & closing hours:
We appreciate this may not be to everyone’s convenience, however we are committed to providing our members with the best facilities, in the safest and friendliest environment possible and believe this to be a big and necessary step forward in the club’s development.
If any member has any questions about the forthcoming changes to the operating hours then club managers will be available to discuss from 1st February 2016.
Thank you for your continued support. Team i-motionBack to Blog